Delivery & Payment
Published rates, no surprises at the last step, and no money leaving your pocket until Stacey has confirmed your items are in hand.
Delivery rates across Kenya
These are the same rates you will see when you pick your location in the order bag, so the total on screen is the total you pay.
| Destination | Fee | Typical timing |
|---|---|---|
| 🏪 Self pickup (Nairobi) | Free | Same day, once confirmed |
| 📍 Nairobi CBD | KES 150 | Same day or next day |
| 🏘️ Nairobi suburbs — Westlands, Kilimani and similar | KES 300 | Same day or next day |
| 🚗 Kiambu / Thika | KES 400 | 1–2 days |
| ✈️ Mombasa / Kisumu / Nakuru | KES 500 | 1–3 days |
| 🗺️ Rest of Kenya (upcountry) | KES 600 | 2–4 days |
Timings are working days and depend on the courier. If something is running late, Stacey will tell you before you have to ask.
How payment works
Payment is by M-Pesa, and it happens in the middle of the process rather than at the start:
- Add what you want to your bag and send it through on WhatsApp. Nothing is charged at this point.
- Stacey confirms availability, the final total including delivery, and reserves your items.
- You pay by M-Pesa to the paybill below, and forward the confirmation message.
- Your order is dispatched, and you get the tracking details or a pickup time.
M-Pesa payment details
- Paybill number
- 714888
- Account number
- 47046
Pay only once Stacey has confirmed your items and the final total including delivery. Forward her the M-Pesa confirmation message and your order goes out the same day.
You are never asked to pay before an item is confirmed as available. See the full ordering walkthrough on the homepage.
Self-pickup
Pickup in Nairobi is free and usually the fastest option. Once your order is confirmed, Stacey sends you the pickup location and a time window that suits you. It is also the easiest way to try shoes on before you commit — worth doing if you are between sizes.
Not sure of your size? Check the size guide first.
Returns and exchanges
If an item arrives damaged, or is not what was confirmed in your WhatsApp thread, message Stacey within 48 hours of delivery with a photo and it will be replaced or refunded.
Exchanges for sizing are handled case by case — this is where buying from a small boutique helps, because there is a person who can actually make that call. Items must be unworn and in original condition. Full detail is in the FAQs.
Ready when you are
Question about your area?
If your location is not on the list, message Stacey with your town and she will quote the courier fee before you order.