Talk to Stacey
No contact forms that vanish into an inbox. Message the person who actually packs your order and holds the stock.
The fastest way
0702 179 011 — orders, sizing questions, sourcing requests. Usually answered within the hour during business hours.
Open the chat →Call
+254 702 179 011. Best during business hours if you would rather talk it through than type.
Call the boutique →@tacey_collections — new arrivals, styling shots and restock announcements as they happen.
See the feed →Where we are & when we're open
| Detail | Information |
|---|---|
| Location | Nairobi, Kenya — delivery countrywide |
| Monday – Friday | 9:00am – 7:00pm |
| Saturday | 9:00am – 7:00pm |
| Sunday | Closed — messages answered Monday |
| Self-pickup | By arrangement, free — location shared once your order is confirmed |
What to message about
- Placing an order. Build your bag on the site first — the checkout button sends the whole list through in one message so nothing gets garbled.
- Sizing. Send the item and your measurement and Stacey will check the actual pair. Start with the size guide.
- Delivery to your area. If your town is not in the rate table, ask and she will quote the courier fee up front.
- Sourcing a specific piece. Send a photo of what you are after. A good share of the collection started as a customer request.
- A problem with an order. Message within 48 hours of delivery with a photo — see the FAQs for how returns work.
Or just start browsing
Ready to talk?
One message is usually all it takes. Stacey will confirm what is in stock and what it costs delivered to you.